PRIVACY POLICY

This Privacy Policy sets out how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.

1. What Information We Collect

When you visit or interact with our website (the “Site”), we may collect and process the following types of personal information:

  • Identity and Contact Information: Name, email address, phone number, delivery address, billing address.

  • Transactional Information: Purchase history, payment details (processed securely via third-party providers).

  • Device and Usage Data: IP address, browser type, time zone, and how you use our website.

  • Correspondence: Any communication or messages you send to us.

2. How We Use Your Information

We collect and use your personal information to:

  • Process orders and deliver products

  • Communicate with you regarding orders, enquiries, or customer support

  • Improve our products, services, and user experience

  • Send marketing material (only if you’ve opted in)

  • Fulfil legal or contractual obligations

3. Disclosure of Information

We will not sell or rent your personal information. However, we may share your data with trusted third parties in order to provide our services, such as:

  • Squarespace (our website platform)

  • Payment processors (e.g. PayFast, PayPal, etc.)

  • Couriers or logistics providers

  • Analytics tools (e.g. Google Analytics)

We ensure that all third-party service providers are POPIA-compliant or have equivalent data protection measures in place.

4. Data Security

We take appropriate, reasonable, and organisational steps to protect your personal information against loss, unauthorised access, destruction, misuse, or alteration.

Our website is hosted on Squarespace, which implements standard industry safeguards such as HTTPS encryption and secure data handling practices.

5. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent for direct marketing at any time

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

We use cookies and similar technologies to enhance your experience, analyse site traffic, and support essential website functionality.

You may adjust your browser settings to disable cookies, though this may affect how certain features of the Site function.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.