SHIPPING & RETURNS POLICY

Shipping Policy

We aim to process and dispatch all orders within [insert number, e.g. 2–3] working days from the date of payment confirmation. Delivery times may vary depending on your location.

Delivery Areas:
We deliver throughout South Africa using trusted courier partners.

Delivery Fees:
Shipping fees are calculated at checkout based on your delivery address.
With any shipment outside of Gauteng, there might be some additional shipping charges. We will contact you personally to confirm and arrange any adjustments before dispatching your order.

Order Tracking:
You will receive tracking details via email once your order has been dispatched. If you have not received tracking within 3 working days, please contact us.

Returns & Exchanges

If you're not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, provided:

• The item is unused and in its original condition

• All original packaging is intact

• Proof of purchase is provided

To initiate a return, email us at [your email address] with your order number and reason for return.

Please Note:

• Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.

• Refunds will be processed once we have received and inspected the returned item.

• Refunds will be made via the original payment method within 7–10 business days.

Exchanges:
If you'd like to exchange an item, please follow the same return process. Once your return is received, we'll dispatch the replacement item, subject to availability.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the product and packaging so we can resolve the issue quickly.